Support Plan

  Free Standard Premium
Operation time 9am - 6pm (GMT+7), Monday - Friday, excluding Vietnam National Holidays 9am - 6pm (GMT+7), Monday - Friday, excluding Vietnam National Holidays 24x7
Response commitment 2 business days 1 business days 4 business hours
Maximum support time 4 hours per week 8 hours per week 16 hours per week
Bugzilla access YES YES YES
Provision of information and assistance on technical issues related to the installation, administration and operation of system features and functions YES YES YES
Issues, defect solving and provision of patches YES YES YES
Assistance in customization work due to system changes   YES YES
Assistance in the identification of defects in user environment     YES